Pizza Kitchen Money Back Guarantee

FAQs

What is the Chicago Town ‘Love Me or I’m Free Money Back Guarantee’ offer?

The ‘Love me or I’m Free Money Back Guarantee’ campaign allows you to try a pizza from The Pizza Kitchen range for free if you don’t ‘love it’, by claiming your money back. To claim your money back you must visit www.chicagotown.com/loveme, leave 15+ word statement about why you didn’t love the product, upload itemised till receipt, receipt code & batch code from promotional box, your name and postal address to qualify.

When can I claim my money back?

Purchase a promotional box from 17/09/2018 and make your claim by 17/09/2019.

How do I make a claim?

To claim your money back you must visit www.chicagotown.com/loveme, leave 15+ word statement about why you didn’t love the product, upload itemised till receipt & batch code from promotional box, your name and postal address to qualify.

What stores can I buy the product from?

You will find Chicago Town Pizza Kitchen range in the following stores. This is subject to stock and range availability, we cannot guarantee that promotional packs will be available.

UK

  • ASDA
  • Iceland
  • Ocado
  • Sainsburys
  • Tesco
  • Waitrose

ROI

  • Tesco
  • Dunnes

We also stock in some independent and convenience stores.

What products are included in the offer?

  • The Pizza Kitchen, Cheese Medley, 350g
  • The Pizza Kitchen, Roasted Chicken, 385g
  • The Pizza Kitchen, Deli Pepperoni, 355g

Do I have to purchase a promotional box?

Yes, you will only be able to claim back on promotional boxes, using your itemised till receipt and batch code from the back of the box.

Where can I find my batch code?

Your batch code is the first 8 digits of the code printed on the side of your promotional Pizza Kitchen box, in the white box, labelled ‘prepared on’. E.g. 100117 31.

What if I can’t read my batch code?

If you have a problem reading your batch code on the promotional pack, please contact and send a photograph of the side of the box to [email protected] who will be able to help.

I’m a resident of the Republic of Ireland, can I claim my money back?

Yes, to claim your money back you must visit www.chicagotown.com/loveme, leave 15+ word statement about why you didn’t love the product, upload itemised till receipt & batch code from promotional box, your name and postal address to qualify.

I don’t live in the UK or ROI. Can I still enter?

No, this promotion is only open to residents of the UK and ROI.

How many claims can I make?

You may only claim a refund for a single product, from the three products listed, not one for each. One single refund claim, per unique receipt, per household. For the avoidance of doubt, a ‘household’ is classified as a unique postal address.

Are there any age restriction to enter the promotion?

In order to participate in this promotion, you must be 18 years or over.

When will I receive my money back?

UK residents will receive their money back via BACS transfer or cheque (depending on preference) which will arrive within 28 days of claim.

ROI residents will receive a cheque within 28 days from receipt of a valid claim.

How much money back will I receive?

You will receive the amount of money that you paid for the promotional product (up to a maximum of £3/€3.99).

I’m a ROI resident, will I have to pay 50c to cash the cheque refund?

Depending on the company you bank with, yes you may be charged. If your bank does charge the 50c, please contact [email protected] where the team will be able to help you further.

Can I redeem money back in store?

Unfortunately not, claims must be made through the promotional website. You can visit the website www.chicagotown.com/loveme to claim.

Can I get the cheque posted to another address and not my home address (e.g. to work)?

Yes, you can get your cheque posted to an address of your choice. When you type in your details, make sure to put the address as the address you’d like your cheque delivered to.

What will the information I have submitted be used for?

Your data will solely be used for the purpose of fulfilling the promotion, unless otherwise opted in. For more information on how we use data, please see our privacy policy.

We will use your review to help us to continually improve our product.

What will happen to the bank details I have provided?

Your personal details e.g bank details will only be used to fulfil your refund and will not be used for any additional purposes unless otherwise opted in. Personal details will be securely removed from our records on the 17th March 2020 (6 months after the close of the campaign). If you’d like your data to be deleted at any point during the before this date, please email [email protected]

Will a third party be used to process the refund payment?

Yes, as specified in the Terms and Conditions of this promotion. Cheque payments will be administered by Umbrella Risk Management Ltd and BACS payments will be administered by Mad About Handling.

Where is my receipt number?

You can find your receipt number in the following places on your receipt:

UK

  • ASDA – 5 digit number beginning TR number at the top of the receipt e.g. TR 01948
  • Iceland – 10 digit number beginning OP at the bottom of your receipt e.g. OP18787779
  • Ocado – 10 digit order number, at the left at the top of your receipt e.g. 3032650328
  • Sainsburys – C followed by 4 digits, at the bottom or on the reverse of the receipt e.g. C0412
  • Tesco – 15 digits at the bottom of the receipt, e.g. 2917 171 9171 7746
  • Waitrose – 15 digits at the bottom of the receipt, e.g. 179 576 4200 66095

ROI

  • Tesco – 15 digits at the bottom of the receipt, e.g. 2917 171 9171 7746
  • Dunnes – 7 digit number above the exchange policy, after the date and time stamp e.g. 0207517

If you are still unable to find your number or you have an issue reading it, please contact our customer services team on [email protected].

I didn’t keep my receipt; can I still claim my money back?

No, as this promotion offers your money back, you must be able to show the amount that you paid for the promotional product via an original, itemised and dated receipt.

I didn’t keep my promotional box; can I still claim my money back?

No, the terms and conditions state that you must keep the receipt and your promotional box.

I have made a claim and have not received anything back, what should I do?

Your refund may take up to 28 days from the receipt of a valid claim, if this time has passed, please contact [email protected] and we will be able to help you further.

I have forgotten to include an item in my claim, will it be valid?

No. You will receive a notification by email or post explaining what you are missing. You can start your claim again, with all of the correct requirements.

What happens if there is a problem with the website and I cannot make a claim?

The promoter will do everything they can to ensure that the website is functioning correctly throughout the period of the promotion, and in the unlikely event of any issues, will work to fix these as soon as possible. If you are having any problems with the website, please email [email protected] and we will be able to help you further.

I have no access to the internet; can I make a claim?

Internet access is required to enter the promotion. You can access the internet at most public libraries, internet cafés or alternatively, ask a friend with the internet to help you.

I have an urgent question about the promotion. Who can I speak to?

You can send an email to [email protected].

Who can I contact if I have any other queries relating to Chicago Town?

For general Chicago Town enquiries you can contact us;

Via the website: https://www.chicagotown.com/contact

Or by post: Dr. Oetker UK Ltd, Thorpe Park, Leeds, West Yorkshire, LS15 8GB.

Your email will be responded to within 3- 5 working days.