FAQs

At Chicago Town we are passionate about the environment and are constantly looking at ways we can improve what we do to have a positive impact. Reducing the impact of excess packaging is a constant focus for us. Following consumer tests, we identified that we are able to remove the microwave receptor disc from our Deep Dish range of pizzas without impacting on our great tasting product when cooked without the disc in the microwave.

Our full range of Deep Dish pizzas can be found here.

All microwaves range in terms of power and performance. Try cooking in the microwave for 1 min 30 seconds, then hold for 1 minute, then cook again for 1 minute 30 and then leave to cool for 1 minute before eating.

You can either fill in our contact form here, email CRT@chicagotown.com or message us on our social media platforms.

All nutritional information and cooking instructions can be found on our individual product pages. Select your product on this page here.

Our products currently are not suitable for Halal diets.

Yes our Deep Dish pizzas can be microwaved or oven cooked. Full cooking instructions can be found on our individual product pages. Select your product on this page here.

Yes! Our Deep Dish Vegan BBQ Chick'n pizzas are Vegan, full product information can be found here.

Your nearest store can be found here.

No, Deep Dish originated from Chicago but we make ours in the UK.

You can submit new suggestions here.

Our pizzas are designed to be stored and cooked from frozen, so should not be eaten if the storage instructions have not been followed.

All nutritional information and cooking instructions can be found on our individual product pages. Select your product on this page here.

We recommend using a clean, undamaged baking tray to prevent sticking. Ensure your Takeaway pizza is still fully frozen when you place it on the baking tray. If this doesn't help please get in touch with our customer service team by filling out our contact form here, email CRT@chicagotown.com or message us on our social media platforms.

Our Takeaway pizzas are made from our unique rising dough, which means it has to be cooked on a baking tray. Full cooking instructions can be found on your pizza box or can be found on our individual product pages on our website. Select your product on this page.

Our Takeaway pizzas are made with our unique rising dough, which cooks for the first time in your oven to give you a real Takeaway taste experience. When we make our pizzas into the perfect shape, we then freeze them - which should keep them this way. But if the dough starts to defrost then it can cause its shape to change. Somewhere between leaving Chicago Town HQ and getting to your freezer it seems this has happened. This could have happened during transit, in the store or supermarket or as it was transported to your home. We work closely with retailers and our transportation partners to try to identify and resolve any issues before the pizza gets to you. We also always recommend to carry our Takeaway pizzas flat (like you would do with a cooked takeaway pizza) and suggest getting it in the freezer as soon as possible! Please get in touch with our customer service team by filling out our contact form here, email CRT@chicagotown.com or message us on our social media platforms.

Our cheesy stuffed crusts are made with soft cheese and cheddar cheese.

Yes! Our Sticky BBQ Jackfruit Takeaway & Garlic and Herb Stuffed Crust Pepper-no-ni pizzas are Vegan, full product information can be found using the links. 

Our Classic Crust pizza is still available but only in Farmfoods.

Please let us know which product you are referring to by filling out our contact form here, email CRT@chicagotown.com or message us on our social media platforms.

Our full range of Takeaway pizzas can be found here.

All nutritional information and cooking instructions can be found on our individual product pages. Select your product on this page here.

You can either fill in our contact form here, email CRT@chicagotown.com or message us on our social media platforms.

All nutritional information and cooking instructions can be found on our individual product pages. Select your product on this page here.

Our products currently are not suitable for Halal diets.

Cooking instructions can be found on our pizza boxes or our individual product pages on our website. Select your product on this page here.

Your nearest store can be found here.

You can submit new suggestions here.

Our pizzas are designed to be stored and cooked from frozen, so should not be eaten if the storage instructions have not been followed.

Yes, people told us they loved the Tiger Bread taste, so we made a new recipe that tastes EVEN MOOOORE like Tiger Bread. The crust is now a baked crust, giving a crisper texture – just like Tiger Bread. There’s been no change to the toppings or the amount of toppings!

Our full range of Tiger Crust pizzas can be found here.

Our Cheesy Ham and Bacon pizza is smothered with our signature white sauce not our signature tomato sauce.

We cover our crusts with a Tiger Bread glaze for a crisp tiger bite.

Our Tiger Crust pizzas have been researched to make sure that people do think it tastes like Tiger Bread. If your pizza doesn’t taste like Tiger Bread then please get in touch with our customer service team by filling out our contact form here, email CRT@chicagotown.com or message us on our social media platforms.

All nutritional information and cooking instructions can be found on our individual product pages. Select your product on this page here.

You can either fill in our contact form here, email CRT@chicagotown.com or message us on our social media platforms.

All nutritional information and cooking instructions can be found on our individual product pages. Select your product on this page here.

Our products currently are not suitable for Halal diets.

Cooking instructions can be found on our pizza boxes or our individual product pages on our website. Select your product on this page here.

We currently don't have a Vegan option within our Tiger Crust range. We are constantly looking for ways to improve our range. All new product launches can be found on our social media channels or register for our newsletter for updates here.

Your nearest store can be found here.

Once your pizza is frozen it can be fragile and needs to be handled carefully to prevent damage. If your pizza has snapped please can you get in touch with our customer service team by filling out our contact form here, email CRT@chicagotown.com or message us on our social media platforms.

You can submit new suggestions here.

Our pizzas are designed to be stored and cooked from frozen, so should not be eaten if the storage instructions have not been followed.

Our pizzas are completely Tiger-free. No Tigers were harmed in the making of our delicious pizzas.

People loved the Tiger Bread taste, so we made a new recipe that tastes EVEN MOOOORE like Tiger Bread. The crust is now a baked crust, giving a crisper texture – just like Tiger Bread.